General Description of the Organization:
Orange is a non-governmental civil society organization
devoted to alleviating suffering and improving the sustainability mechanisms of
the conflict-affected population.
Since its establishment in 2016, Orange partners directly with affected Syrian populations delivering programmes spanning sectors,
including humanitarian and development programmes, in the Early Recovery,
Food Security, Agriculture, Livelihoods, Education, and Protection, in addition to long-term
impact interventions focusing
on the economic empowerment and the local value chains improvements to enable targeted
communities to improve
their living practices and their sustainable mechanisms.
Orange collaborates with a variety of national and
international non-governmental organizations, as well as local initiatives, to
adopt a community-based approach that improves the impact of the humanitarian
response and provides sustainable and alternative solutions in response to
humanitarian crises and disasters.
Position Purpose:
Under the direct supervision of the MEAL Manager, and with technical guidance from the MEAL, IM and Research Manager, the MEAL
Coordinator serves as Orange’s central
coordination point for monitoring, evaluation, assessment and learning (MEAL) activities. The position is responsible for developing and implementing MEAL action plans
in line with Orange’s operational framework, ensuring that they are disseminated, understood and applied
by relevant teams. The MEAL Coordinator provides methodological support
on the design of M&E plans, quantitative and qualitative data collection and analysis, indicator measurement, context
analysis, needs assessments, operational research, learning processes, evaluations, and the complaint and feedback response mechanism.
The MEAL Coordinator oversees the quality,
relevance and use of monitoring,evaluation, assessment and learning activities, including studies, maps, research products, recommendations and analysis. The position ensures
that evidence is shared
in a timely and accessible manner, informs programme adaptation and strategic decision-making, and is translated into project concepts and proposals when new needs or funding
opportunities arise. The role
works cross-functionally with programmes, operations, accountability, partnerships and senior
management to maintain
a continuous understanding of the needs, priorities and capacities of communities in Orange’s service
areas.
Key Responsibilities:
•
Build on existing practices and maintain a coherent MEAL, assessment and
learning system, including common approaches, procedures, tools and structures,
across all sectors and service areas.
•
Serve as the central
coordination and communication point for Orange’s monitoring, evaluation, assessment and learning
activities, ensuring that evidence, learning
and recommendations are connected to programme
planning, implementation, quality improvement and management decision-making.
•
Develop and maintain
a periodic assessment and research plan for
Orange’s service areas,
identifying information gaps,
emerging risks, changing community priorities and opportunities for further inquiry
in consultation with programme teams and management.
•
Lead or coordinate proactive needs assessments and operational research
using appropriate mixed methods, such as household surveys, key informant
interviews, focus group discussions, community consultations, participatory
approaches, observations and secondary-data reviews. Ensure that assessments
are ethical, inclusive, conflict-sensitive, gender- and age-responsive, and
appropriately disaggregated.
•
Maintain up-to-date service-area profiles, needs and evidence trackers,
and other knowledge products that combine primary and secondary data and
provide a reliable picture of community needs, vulnerabilities, capacities,
services and gaps.
•
Analyze and synthesize assessment, monitoring, evaluation, complaint and
contextual information into clear, actionable recommendations. Share findings with relevant teams and
management, support programme
adaptation, and follow up on how agreed recommendations are used.
•
Support Orange’s
ability to respond
to calls for proposals and otherfunding opportunities by providing timely
context and needs
analysis, community evidence, lessons
learned, problem statements, theories of change, logframes, indicators and other MEAL inputs. Work with
programme and partnerships teams to translate community-identified needs into realistic project
concepts and proposals.
•
Ensure all approved
projects have the following by the start
of the project: a logframe, M&E
plan with defined
indicators, M&E calendar, Indicator Tracking
Table (ITT), Detailed
Implementation Plan (DIP), field-level data collection tools, mobile data collection tools,
and databases for collection,
consolidation and reporting.
•
Ensure all projects
have appropriate baselines
for outcome-level indicators
and that baseline findings are used to confirm targeting, refine implementation approaches and establish
realistic benchmarks.
•
Ensure ITTs are updated
with accurate data on a monthly basis
and that key findings, trends,
gaps and management actions are shared at
programme review meetings.
•
Ensure direct implementation is monitored regularly for quality
standards, accountability and adherence to humanitarian principles through scheduled visits, data quality audits,
spot checks, verification visits against
reports, and report reviews in line with agreed donor and internal
schedules.
•
Ensure that end-line
measurements of outcome-level indicators are conducted to understand the changes to which Orange’s
programmes contributed and to identify
lessons for future programming.
•
Ensure that key findings from baselines, monitoring, end-lines,
evaluations, assessments, research and complaint analysis are shared on time
and in formats that are useful for programme teams, management, communities and donors, as advised by the MEAL, IM and Research Manager.
•
Coordinate a practical learning agenda, including programme review sessions, after-action reviews, reflection exercises
and learning briefs, and ensure that learning
is documented, communicated and incorporated into future design and implementation.
•
Act as the key focal
point for MEAL reporting and ensure that MEAL data, reports, assessment and research
products, learning outputs and records
are clearly organized, quality assured and archived in a central location for
future reference.
•
Ensure that Orange’s values, the Core Humanitarian Standard, humanitarian
principles, do-no-harm considerations, data-protection requirements and relevant safeguarding standards are upheld in all MEAL,
assessment, research, learning
and accountability functions.
•
Ensure that day-to-day MEAL tasks are completed with appropriate
resources, proper planning,
clear priorities and the highest
standard required.
•
Coordinate and quality assure Orange’s complaint and feedback response
mechanism in close collaboration with the Accountability Officer and relevant programme managers. Ensure that accessible
and safe channels are available; complaints and feedback are received,
documented, categorized, referred, tracked and responded to within agreed
timelines; sensitive cases are handled confidentially through appropriate
referral pathways; and communities are informed of actions taken whenever it is
safe and appropriate to do so.
•
Analyze complaint, feedback
and response trends and ensure that
recurring issues, protection concerns and unmet needs are escalated
and used to improve programme quality, risk management and future
assessments or proposals.
•
Ensure all MEAL team members supervised by this position are guided,
mentored and supported to build their capacity and deliver high-quality outputs.
•
Hire, supervise
and build the capacity of the MEAL team in relevant
technical, assessment, research,
accountability and management competencies.
•
Train and lead MEAL staff to conduct regular data quality audits and
support the consistent application of data-collection, data-management and
analysis standards across projects.
•
Support other tasks as required
by the MEAL, IM and Research Manager.
Qualifications and Requirements:
•
University degree in Computer Science, Information Technology,
Statistics, Social Sciences,
Development Studies or a related
technical field. Other specializations may be accepted based on previous
experience and records.
•
Minimum of 3–4 years of professional experience in MEAL, assessment, research or a related
humanitarian or development field.
•
Proven experience designing and implementing mixed-methods needs assessments, operational research,
context analysis or evaluations, from planning and tool development through data collection, analysis and reporting.
•
Experience translating assessment and research
findings into programme recommendations, concept notes, logframes, indicators and proposal inputs, preferably in response to donor
calls or other funding opportunities.
•
Significant experience in data analysis, evidence synthesis and production of clear technical and
management reports.
•
Thorough knowledge
of quantitative and qualitative data-collection and analysis methods,
including the use of MS Excel, SPSS, Power BI or comparable tools.
•
Proven experience leading research or assessments using mixed
methodologies, including the development of research questions, sampling
approaches, data-collection tools, analysis plans and dissemination products.
•
Thorough knowledge of writing technical M&E, assessment, research and
learning reports.
•
Thorough knowledge
of Sphere, the Core Humanitarian Standard, child
rights, IASC guidance, accountability to affected people and commonly used
evaluation criteria.
•
Proven experience maintaining a fully functional M&E system and/or
leading a field-based MEAL team in a senior position.
•
Experience designing
and maintaining databases, data-management procedures, documentation and operational manuals,
with a strong understanding of data protection and confidentiality.
•
Experience supporting or coordinating complaint and feedback response
mechanisms, community engagement and safe, inclusive consultation processes is
an advantage.
•
Maturity and professional ability to handle sensitive information and respect confidentiality, safeguarding requirements and ethical research standards.
Key Skills and Behaviors:
•
Holds self-accountable.
•
Holds the team accountable for delivering on their responsibilities.
•
Sets ambitious and challenging goals for themselves
and their team.
•
Takes responsibility for their own professional development and encourages others to do
the same.
•
Builds and maintains effective
relationships with team members,colleagues, communities, partners and external
stakeholders.
•
Is approachable, listens actively and creates an environment in which
people feel safe to share information and concerns.
•
Demonstrates initiative
in identifying emerging needs, information gaps and practical opportunities for improvement.
•
Develops and encourages new, contextually appropriate and innovative solutions.
•
Uses sound analytical judgment to connect evidence, community
perspectives and programme decisions.
•
Can translate complex findings into clear recommendations, learning
products, concept notes and proposal inputs for different audiences.
•
Is honest and promotes
openness, transparency, accountability and responsible information
sharing.
•
Demonstrates excellent time-management skills, resourcefulness and strong
attention to detail.
•
Works effectively in a fast-paced and stressful environment while maintaining quality and
confidentiality.
•
Has excellent written, oral presentation, facilitation and communication skills in English
and Arabic; Turkish
is desirable.
Orange’s Values and
Principles:
We believe that:
•
Maintaining a positive, healthy, and trusting relationship is central to making partnership a success.
•
Appropriately trained and resourced staff and volunteers are key to effective and efficient service
and program delivery
in the development sector.
We are committed to:
•
Shared responsibility, accountability, and decision-making in any partnership.
•
Providing access to high quality
learning to empower
people and professionals in the development sector, particularly in the developing world.
•
Learning from each other to strengthen and enhance the long-term
sustainability of our services and programs for the benefit
of children and communities that we serve.
Child safeguarding & PSEAH policy:
Orange aims to create an organization that is safe
for children and women but is also aware of the need to keep child protection
concerns proportionate and to guard
against over-zealous attitudes. Child and women abuse thrives in closed and
secretive atmospheres. Orange’s best protection is to create an open and aware
culture where people are not afraid to speak about their concerns.
Any employee, consultant, contractor or supplier
undertaking an activity on behalf of Orange must sign the Child Safeguarding
and PSEAH Declaration of Acceptance Form and comply with Orange’s Child
Safeguarding and PSEA Policy, which reflects Orange’s commitment to preventing
abuse and protecting children and adults with whom it comes into contact.
How to Apply:
Interested candidates meeting the above criteria are invited to submit their CV clearly demonstrating relevant experience and motivation for the role.
Please note that this vacancy will close on September 16th 2026, and the position may be filled prior to this date depending on urgency and recruitment priorities.
Female candidates are highly encouraged to apply.
